Exchange & Return Policy

Exchange & Return Policy

At WASÈ, your satisfaction is our priority. We want you to love every pair you wear.

Our Promise to You

We offer Free Delivery and No Tax on all orders — because great service shouldn’t cost extra. ✨

Exchange Policy

  • Exchanges are accepted within 7 days of delivery.
  • Items must be unworn, unwashed, and in their original packaging.
  • Exchange is available for the same product in a different size.
  • Shoes must be returned with the original box and all accessories.

Important Note on Return Charges

If you choose to return your order, please note the following:

  • The shipping fee (PKR 200) is non-refundable, as it has already been paid to our courier partner.
  • A processing fee (approx. PKR 80) is also non-refundable, as it covers service charges already incurred.

These charges cannot be waived as they are paid directly to third-party service providers.

How to Request an Exchange

  1. Contact us via WhatsApp or email within 7 days of receiving your order.
  2. Share your order number and reason for exchange.
  3. Our team will guide you through the return process.
  4. Once we receive and inspect the item, your exchange will be processed.

Non-Exchangeable Items

  • Items that have been worn, damaged, or altered.
  • Items without original packaging or tags.
  • Sale or discounted items.

Contact Us

For exchange queries, reach out to us:

WASÈ reserves the right to refuse exchanges that do not meet the above conditions.